Effective Date: May 4, 2026

Last Updated: May 4, 2026

1. Introduction

This Privacy Policy describes how ProClean Environmental, a division of ProClean Building Maintenance & Environmental (“ProClean,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit our website at proclean2.com, interact with our chatbot, schedule services, make payments, or otherwise communicate with us.

ProClean is a Southern California-based environmental services company providing indoor air quality (IAQ) assessment, mold testing, biohazard cleanup, and related services. Our principal place of business is 1588 Arrow Hwy., Suite E, La Verne, California 91750.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically when you use our website, and information from third-party services we use to deliver our services to you.

2.1 Information You Provide Directly

When you interact with our website, chatbot, booking system, or payment forms, we may collect:

Contact information: name, email address, phone number, mailing address, service address
Service details: information about your indoor air quality concerns, water damage history, suspected mold issues, property type, and similar service-related details
Communication content: messages you send through our chatbot, email correspondence, and notes from phone conversations
Payment information: when you pay for the $35 IAQ consultation or any other ProClean service, payment card details are collected and processed by Stripe (our payment processor). ProClean does not see, store, or have access to full payment card numbers
Visitor type information: in our chatbot, we record whether you identified as a homeowner, renter, landlord, real estate professional, or other category, to help route you to relevant information

2.2 Information Collected Automatically

When you visit proclean2.com, certain information is collected automatically through cookies and similar technologies:

IP address and approximate geographic location
Browser type and version, device type, operating system
Pages visited, time spent on pages, links clicked, referral source
Date and time of your visit
Chatbot session activity, including which conversation paths you took and which videos you viewed

2.3 Information from Third-Party Services

We use third-party service providers to deliver and improve our services. These providers may collect information directly from you on our behalf or share information with us about your interactions:

Tidio: operates the chatbot on our website. Tidio collects and stores chat conversation history, visitor identification information, and email addresses you provide for lead magnets such as our renter information guide.
Stripe: processes payments for services purchased through our website. Stripe collects payment card information, billing address, and transaction history.
SimplyBook.me: manages our appointment scheduling system. SimplyBook collects scheduling information including your name, contact information, and selected appointment details.
Google Analytics: provides website traffic and usage analytics. Google Analytics collects anonymized usage data including pages visited, session duration, and aggregate traffic patterns.
Vimeo: hosts educational videos played within our chatbot. Vimeo may collect video viewing analytics.
EMSL Analytical: performs laboratory analysis of environmental samples we collect during paid IAQ assessments. EMSL receives sample identification information necessary to process your test results.
Microsoft 365: hosts our business email accounts. Microsoft processes incoming and outgoing email correspondence.
Email service providers: we may use Tidio’s email automation features and may in the future use other email service providers to send service-related communications and follow-up resources.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide the services you request
To schedule, perform, and document IAQ assessments, mold testing, and other environmental services
To process payments and issue receipts for paid services
To send you service-related communications, appointment confirmations, follow-up information, and resources you have requested (such as the California renter mold guide)
To comply with legal obligations, tax reporting requirements, and recordkeeping standards applicable to our industry
To improve our website, chatbot, and services based on aggregate usage patterns
To prevent fraud, abuse of our services, and unauthorized access
To respond to legal requests, subpoenas, or court orders as required by law

4. How We Share Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We never have, and we have no plans to do so.

We share your information only in the following circumstances:

4.1 Service Providers

We share information with the third-party service providers listed in Section 2.3 to the extent necessary for them to perform their services on our behalf. Each of these providers has its own privacy policy governing how they handle your information. We encourage you to review the privacy policies of providers whose services are most relevant to your interaction with us, particularly:

Stripe: stripe.com/privacy
Tidio: tidio.com/privacy-policy
SimplyBook.me: simplybook.me/en/privacy-policy
Google: policies.google.com/privacy
Vimeo: vimeo.com/privacy
EMSL Analytical: emsl.com/privacy

4.2 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is required by law, by court order, or by a valid governmental request, or to protect the rights, property, or safety of ProClean, our customers, our employees, or others.

4.3 Business Transfers

If ProClean is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice through this policy and, where appropriate, by direct communication, before any such transfer occurs and your information becomes subject to a different privacy policy.

4.4 Aggregated and De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including marketing analysis, business reporting, and improving our services.

5. Data Retention

We retain customer records for seven (7) years for tax, regulatory compliance, and business recordkeeping purposes, except for environmental test reports and assessment documentation, which we retain indefinitely as part of our service records.

Specific retention periods for different types of information:

Customer service records: 7 years
Payment transaction records: 7 years (per IRS requirements)
Environmental test reports and IAQ assessments: indefinitely
Chatbot conversation transcripts: as long as Tidio retains them per their data retention policy, generally 12-24 months for inactive conversations
Email correspondence: indefinitely, subject to periodic review
Website analytics data: as configured in Google Analytics, generally 14 months for individual user data

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and to analyze website traffic. Cookies are small data files stored on your device when you visit a website.

The cookies on proclean2.com fall into the following categories:

Essential cookies: required for the website and chatbot to function. Without these, you cannot interact with the chatbot or schedule services.
Analytics cookies: set by Google Analytics to help us understand how visitors use our website. These cookies collect information in an anonymized form.
Functionality cookies: used by Tidio to remember your chatbot conversation and preferences.
Vimeo cookies: set when you play educational videos in our chatbot.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website, including the chatbot and booking system. For more information about managing cookies, visit the help documentation for your specific browser.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Use of HTTPS encryption for our website and online forms
Use of payment processors (Stripe) that maintain PCI-DSS compliance for handling payment card data
Limited internal access to customer information on a need-to-know basis
Secure password practices and access controls for our business systems

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

8.1 Right to Know

You have the right to request that we disclose what personal information we collect, use, disclose, and (if applicable) sell about you. This includes:

The categories of personal information we have collected about you
The categories of sources from which the personal information was collected
The business or commercial purpose for collecting or sharing the personal information
The categories of third parties with whom we share the personal information
The specific pieces of personal information we have collected about you

8.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, information we are required to retain for legal, regulatory, or tax purposes).

8.3 Right to Correct

You have the right to request correction of inaccurate personal information that we maintain about you.

8.4 Right to Opt Out of Sale or Sharing

You have the right to opt out of the sale or sharing of your personal information. As stated above, ProClean does not sell or share your personal information for cross-context behavioral advertising or any other purpose, and we have no plans to begin doing so.

8.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: office@proclean2.com

Phone: (909) 621-2161

Mail: ProClean Environmental, 1588 Arrow Hwy., Suite E, La Verne, CA 91750

We will respond to verifiable consumer requests within 45 days as required by law. If we need additional time, we will inform you of the reason and the extension period in writing. Before fulfilling certain requests, we may need to verify your identity to confirm that the request is genuinely yours.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child under 13 has provided us with personal information, please contact us at office@proclean2.com and we will take appropriate steps to delete that information.

If you are a parent or guardian and you believe your child has provided personal information to us, please contact us so we can take appropriate action.

10. Third-Party Links and Services

Our website and chatbot may contain links to third-party websites, including educational resources from the California Department of Public Health, EPA, CDC, and similar sources. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice (such as through a notice on our website or by email if you have provided one).

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information. Your continued use of our website and services after any update constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ProClean Environmental

A division of ProClean Building Maintenance & Environmental

1588 Arrow Hwy., Suite E

La Verne, CA 91750

Email: office@proclean2.com

Phone: (909) 621-2161

Website: proclean2.com