Effective Date: May 4, 2026
Last Updated: May 4, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your use of the website at proclean2.com (the “Website”) and any services provided by ProClean Environmental, a division of ProClean Building Maintenance & Environmental (“ProClean,” “we,” “us,” or “our”).
By accessing the Website, using our chatbot, scheduling services, paying for services, or otherwise engaging with ProClean, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use our Website or services.
These Terms constitute a binding legal agreement between you and ProClean. Please read them carefully.
2. About ProClean Environmental
ProClean Environmental is a Southern California-based environmental services company offering indoor air quality (IAQ) assessment, mold testing, biohazard remediation, trauma scene cleanup, and related services. We have served customers in the Los Angeles, Inland Empire, and broader Southern California region for over twenty years.
Legal entity: ProClean Building Maintenance & Environmental
Principal place of business: 1588 Arrow Hwy., Suite E, La Verne, California 91750
Service area: Southern California, generally including Los Angeles County, Orange County, San Bernardino County, Riverside County, and Ventura County. Service availability for specific locations is determined by ProClean on a case-by-case basis.
3. Services Offered
ProClean offers the following categories of services. Specific service descriptions, scope, and pricing are provided in writing prior to service delivery.
3.1 Indoor Air Quality (IAQ) Consultation
A 15-minute phone consultation with a ProClean certified IAQ specialist for $35. The consultation provides environmental guidance regarding indoor air quality concerns, mold and moisture issues, and related topics. The $35 fee is credited toward any environmental assessment booked with ProClean within 30 days of the consultation.
Important: The IAQ consultation is environmental consultation only. It is not medical advice, medical diagnosis, or treatment recommendation. For any health concerns, please consult a licensed physician.
3.2 IAQ Assessments and Mold Testing
Professional environmental assessments of indoor spaces, including air sampling, surface sampling, moisture mapping, infrared imaging, and laboratory analysis through AIHA-accredited laboratories. Pricing is provided in writing before service is scheduled.
3.3 Biohazard Remediation and Trauma Scene Cleanup
Specialized cleaning services for biohazard contamination and trauma scenes, performed by certified technicians in accordance with industry standards. Pricing is provided in writing before service is scheduled.
3.4 Other Environmental Services
ProClean may offer additional environmental services including but not limited to commercial disinfection, post-remediation verification testing, and consultation for property managers. Specific terms for additional services will be provided at the time of engagement.
4. Booking and Scheduling
Services may be scheduled through our online booking system, by phone at (909) 621-2161, or by email at office@proclean2.com. By booking a service, you confirm that you have authority to permit ProClean to access the property at which the service will be performed.
4.1 Property Access Authorization
If you are scheduling service at a property you do not own, you represent and warrant that you have the property owner’s written authorization to do so. ProClean reserves the right to require documentation of authorization before performing service. ProClean is not responsible for any disputes between tenants and property owners regarding service authorization.
4.2 Cancellation and Rescheduling
You may reschedule or cancel a scheduled service appointment by contacting us at least 24 hours before the appointment. Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee equal to one hour of service time at our standard rate.
5. Payment Terms
5.1 Payment for Services
Payment for the $35 IAQ consultation is required at the time of booking through our payment processor, Stripe. Payment for other services is due according to terms specified in writing before service is delivered, typically upon completion of service or per the terms of an executed service agreement.
5.2 Payment Processing
ProClean uses Stripe as its payment processor. By making a payment, you agree to Stripe’s terms of service. ProClean does not store your full payment card information; this information is held securely by Stripe in compliance with PCI-DSS standards.
5.3 Refunds
Specific refund policies apply to different services:
- $35 IAQ Consultation: Non-refundable once the consultation has been scheduled or completed. Cancellations made more than 24 hours in advance of the consultation may be refunded at ProClean’s discretion.
- Other paid services: Refund eligibility is determined on a case-by-case basis and depends on the specific service performed. Specific refund terms will be addressed in any written service agreement.
To request a refund or discuss a billing concern, contact office@proclean2.com or call (909) 621-2161.
5.4 Disputed Charges
If you believe a charge is incorrect, please contact us at office@proclean2.com within 60 days of the charge. We will work in good faith to resolve any billing disputes. Initiating a chargeback through your payment card issuer without first contacting us may result in additional fees and may affect our ability to provide you services in the future.
6. Important Limitations and Disclaimers
Please read this section carefully. It contains important limitations on our liability and clarifies what our services do and do not provide.
6.1 Environmental Services Are Not Medical Services
ProClean provides environmental assessment and remediation services. Our services are not medical services and do not constitute medical advice, diagnosis, or treatment. Any health symptoms, conditions, or concerns you or anyone in your household may experience should be discussed with a licensed physician.
ProClean does not diagnose, treat, or claim to treat any medical condition. Our reports describe environmental conditions observed at the time of sampling. They do not establish causation between environmental conditions and any health condition.
6.2 Testing and Assessment Limitations
Environmental testing has inherent limitations. Specifically:
- Air samples and surface samples document conditions present at a specific point in time and at the specific locations sampled. Results may differ at other times or in other locations.
- A test result that does not detect elevated contamination does not guarantee that no contamination exists. Environmental contamination may be present in concealed locations not represented by the samples taken.
- Test results are interpreted based on current industry standards and laboratory analytical methods. ProClean does not warrant any specific outcome or interpretation.
- Any decisions you make based on test results, including remediation decisions or real estate transaction decisions, are your own. ProClean is not responsible for outcomes resulting from such decisions.
6.3 No Warranty of Specific Outcomes
We do not warrant or guarantee any specific outcome from our services. Specifically, we do not guarantee that:
- Environmental conditions in your property meet any particular standard
- Remediation of any condition will eliminate all related concerns
- Any health symptom, condition, or experience will be resolved by environmental work
- Property values will be affected, positively or negatively, by environmental documentation
6.4 Limitation of Liability
To the fullest extent permitted by California law, ProClean’s total liability to you for any claim arising out of or relating to these Terms, our services, or your use of our Website is limited to the amount you paid ProClean in connection with the specific service giving rise to the claim. For visitors who have not paid ProClean any amount, ProClean’s total liability is limited to one hundred dollars ($100).
ProClean shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or damages for property value diminution, even if ProClean has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.
6.5 Indemnification
You agree to indemnify, defend, and hold harmless ProClean, its officers, employees, contractors, and agents from any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your misuse of our Website or services, or your provision of inaccurate or unauthorized information to ProClean.
7. Website and Chatbot Use
7.1 General Information Only
Information provided on our Website and through our chatbot is for general informational purposes only. It is not a substitute for professional environmental assessment, medical consultation, legal advice, or other professional services. We make reasonable efforts to provide accurate information but do not warrant the accuracy, completeness, or timeliness of information on our Website.
7.2 Acceptable Use
You agree not to use our Website in any manner that:
- Violates any applicable law or regulation
- Infringes the intellectual property rights of ProClean or any third party
- Transmits viruses, malware, or other harmful code
- Attempts to interfere with the proper functioning of the Website or chatbot
- Attempts to gain unauthorized access to our systems or data
- Harasses, abuses, or threatens any person
7.3 Intellectual Property
All content on our Website, including text, graphics, logos, images, video content, and the design and layout of the Website, is owned by ProClean or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may view, read, and use this content for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially use any content from our Website without our prior written permission.
7.4 Third-Party Resources
Our Website and chatbot may include links or references to third-party resources, including educational materials from the California Department of Public Health, EPA, CDC, and other public agencies. These resources are provided for your information only. ProClean does not endorse and is not responsible for the content of third-party resources.
8. Service-Specific Terms
8.1 IAQ Consultation Specific Terms
The 15-minute IAQ consultation is conducted by phone with a ProClean certified IAQ specialist. By purchasing a consultation, you understand and agree that:
- The consultation is environmental in nature and is not medical advice
- Our specialist may direct you to consult a physician, licensed contractor, water mitigation professional, attorney, or other professional based on your situation
- The consultation does not constitute a service contract or guarantee of any specific result
- If you do not appear for the scheduled consultation call without rescheduling, the fee is non-refundable
8.2 On-Site Assessment Specific Terms
Specific terms applicable to on-site environmental assessments will be provided in writing before service is scheduled. By scheduling an on-site assessment, you agree to provide reasonable access to the property and to the areas to be assessed, and to disclose any known hazardous conditions in the property.
8.3 Reports and Documentation
Reports, assessments, and other documentation provided by ProClean are the work product of ProClean and the laboratories with which we partner. They are intended for the exclusive use of the customer who paid for the service. ProClean does not authorize use of its reports or documentation by any third party except as expressly authorized by ProClean in writing or as required by law.
9. Dispute Resolution and Governing Law
9.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
9.2 Informal Resolution
If you have a concern or dispute with ProClean, we ask that you first contact us at office@proclean2.com so that we can attempt to resolve the matter informally. We will work in good faith to address your concern within thirty (30) days.
9.3 Venue
Any legal action or proceeding arising out of or relating to these Terms or our services that is not resolved through informal means shall be brought exclusively in the state or federal courts located in Los Angeles County or San Bernardino County, California, and you consent to the personal jurisdiction of such courts.
9.4 Class Action Waiver
To the fullest extent permitted by law, you and ProClean each agree that any dispute will be resolved on an individual basis and not as a class action, collective action, or representative action.
10. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date at the top of these Terms and, where appropriate, provide additional notice. Your continued use of our Website and services after the effective date of any changes constitutes your acceptance of the updated Terms.
If you do not agree to a change in these Terms, you should stop using our Website and services.
11. General Provisions
11.1 Entire Agreement
These Terms, together with our Privacy Policy and any written service agreement we provide for specific services, constitute the entire agreement between you and ProClean regarding your use of our Website and services. They supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.
11.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
11.3 No Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. A waiver of any right will be effective only if given in writing by an authorized representative of ProClean.
11.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
11.5 Force Majeure
ProClean is not liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to natural disasters, power outages, labor disputes, public health emergencies, or actions of governmental authorities.
12. Contact Us
If you have questions about these Terms or our services, please contact us:
ProClean Environmental
A division of ProClean Building Maintenance & Environmental
1588 Arrow Hwy., Suite E
La Verne, CA 91750
Email: office@proclean2.com
Phone: (909) 621-2161
Website: proclean2.com